The Future of Citizens Advice Direct
"As most
people in the Third Sector and beyond are aware, this is an
uncertain time for charities both at a local and national level.
Resources available to charities from the Scottish Government,
Local Authorities and other funding sources will be reduced and
there is no doubt that this will have an impact on us all. However,
Citizens Advice Direct has always taken pride in being a
progressive and innovative service, providing advice in the most
efficient ways possible. This is demonstrated in our recent
investment in SMS text messaging and instant messaging facilities,
which will enable fast and efficient advice provision via our newly
launched website. As long as citizens need advice, we will take all
steps to sustain the service and continue to support people in
exercising their rights.
Although the year has been challenging
it has also been successful; the statistics speak for themselves. I
would like to offer a huge thank you to all of our hard working
staff and dedicated team of volunteers and look forward to
continued success in the upcoming year."
Kirsteen McDonald - Chief Executive