Achievments
Good Advice
National Standards Accreditation
Citizens Advice Direct is immensely proud to announce that it has recently been successfully accredited by Michael Bell Associates as meeting the requirements of the Scottish National Standards for Information and Advice Providers.
The standards are a quality assurance framework for agencies involved in:
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Debt Counseling
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Housing Information & Advice
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Income
Maximisation
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Money Advice
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Welfare Benefits Advice Services
Citizens Advice Direct was assessed in early January 2009 and received accreditation in May 2009.
This accreditation is in addition to a successful Citizens Advice Scotland Membership Audit in June 2008 which examined Citizens Advice Direct in terms of its policies and procedures alongside quality of advice.