Citizens Advice Direct

Free confidential advice for everyone

Become A Volunteer

Opening Times

Monday to Friday: 9am - 8pm
Saturday: 10am - 2pm
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Volunteer Testimonials

Why volunteer?

Find out what some of our volunteers said...


I was a student when I started volunteering for CAD. I still volunteer here and love it as it gives me the opportunity to empower people by letting them know what their rights are

Lauren, Bothwell, 21

I was made redundant and finding it hard to find a new job. Volunteering helped keep a structure to my day and gave me some new skills which actually helped me in finding a new job. The staff are great and helped out a lot with my job hunting. I still volunteer part time!

David, Bishopbriggs, 44

Experience was my main reason for joining CAD. I graduated just when the recession hit and I really needed some sort of experience under my belt. I've now gained experience in advocacy work. Am still looking for a job but the volunteering on my CV is a benefit.

Kelly, Cathcart, 25

Its very satisfying! I've been involved with CAD for many years and think telephone advice is a great service as a lot of clients aren't able to come into an office for various reasons. I feel 'Direct' can only get bigger and stronger in the years to come.

Jim, Renfrew, Renfrew, 52

I moved here from Poland a few years ago and luckily have a part time job. I came across CAD when I called them for advice… and ended up volunteering! My English has really improved and I love helping the people of Scotland.

Janec, Glasgow, 33

As I was getting older I felt I needed to exercise the brain a bit more! I also felt the skills and life experience I had could be put to good use and allow me to contribute something back to society. Its great working with the younger ones in the office, keeps me young!

Liz, Cumbernauld, 64

I had some spare time and wanted to keep busy. Volunteering is very satisfying plus I have made some great new friends and broadened my social circle.

Tim, Kelvinhall, 35

My children had just started school when I decided to volunteer at Citizens Advice Direct. I hoped voluntary work would help build my self-confidence and give me new skills, and it did exactly that!

Maureen, Govan, 38