Volunteers say ...

cartoon of skateboarder

Cartoon of older woman

Why they volunteer

  • “Because I wanted to develop new skills and start gaining experience in advocacy work.”
  • “I was at a stage in life when I needed to exercise the brain power a bit more! Also felt the skills and life experience I had could be put to good use.”
  • “I wanted to do something worthwhile. I wanted a new challenge and to learn new skills and meet new people.”

What they get out being an advice worker

  • “It has done my self esteem a lot of good. I feel as if I am learning about the world and contributing something to society.”
  • “I have learned (and am learning) new skills. It is an interesting job and I have met lots of new people.”
  • “I feel I am helping people – sometimes it’s just a minor query but at other times people are very worried and they are helped by someone listening to them and giving practical help.”

What they like about volunteering at Citizens Advice Direct

  • “I can fit it in around work and family commitments. I get rapid, positive and concise help from the team leaders for difficult questions.”
  • “It’s a friendly and relaxed environment to work in. The people are great and it’s a fantastic team to work with, very supportive.”
  • “It’s teamwork. Everyone is there to help, whether it’s helping the client on the phone or helping the person sitting next to you.”