Work with us
Helping clients together
Citizens Advice Direct is committed to enabling clients to access the most appropriate service for their circumstances. It is recognised that by working with Citizens Advice Bureaux or other service providers clients receive a better and more seamless service. These working partnerships are being developed through referral and signposting systems.
These closer working relationships use the strengths of all partners and complements each other services. Currently, we have referral and signposting systems in place with Citizens Advice Bureaux in Glasgow.
Providing services with you
Where appropriate, Citizens Advice Direct has also developed and provided specialist advice services in partnership with Macmillan Cancer Relief, Scottish Power, and The Highland Council.
Helping set up your telephone service
Citizens Advice Direct has helped partner organisations to develop their own helpline services by providing advice on best practice for the operation of helpline services.
We assisted Age Concern when it was setting up the Scottish Helpline for Older People (SHOP) and helped Young Scot to develop their Information Line which assists young people with money issues.
Citizens Advice Direct has also worked with groups, such as the Scottish Council for Voluntary Organisations (SCVO), providing them with training on delivering telephone services.
Citizens Advice Direct is always looking for organisations to collaborate with. If you are interested in working with us, please contact us on 0845 1 23 23 02.